Ham Lookup Technical Support

NEW - FREE UPGRADE to Ham Lookup v2.01 - AVAILABLE NOW!

A new version of Ham Lookup is now available to correct problems that occurred as a result of recent changes made by the FCC and RAC in their callsign database files:

When using Ham Lookup v2.00 with the latest RAC (Radio Amateurs of Canada) callsign database file (AMATEUR.RPT), an error may occur resulting in a program hang. The Ham Lookup dialog window may freeze and the operating system may report 'program not responding'. This problem usually only occurs when searching by name or address.

Registered users: Contact us via info at hamlookup dot com Contact us today for your FREE UPGRADE to Ham Lookup v2.01.

The Amateur's Code and The Software Developer's Creed

Just as the Radio Amateur upholds the Amateur's Code, the Software Developer too has a similar creed, with obligations and responsibilities. While we make every effort to ensure that Ham Lookup provides the best possible user experience when searching the Radio Amateur callbook database and utilizing the many powerful features, unexpected occurrences are possible. The modern project management principles and state of the art software architecture methodologies undertaken by our research and development department are designed to ensure the rapid correction of any such problems.

If you have any usage questions or if you experience a problem when using Ham Lookup, please open a support issue via info at hamlookup dot com

Please include the following details:

• Ham Lookup Product Version (click on Help-About Ham Lookup)
• Operating System
• Detailed Description

Upon receipt of your support issue, a representative in our tech support department will analyze the information provided and contact you with additional details. The resolution of some problems may require a new software version and result in a new generally available software upgrade.

Ham Lookup Software Upgrades

When you purchase the Ham Lookup Amateur Radio callsign lookup and license search callbook CD-ROM, you're automatically a registered user and entitled to free software upgrades.

The Ham Lookup development team is working hard to ensure that Ham Lookup provides the ease of use, features and functionality that you demand to more thoroughly enjoy your Amateur Radio operating activities.

As new versions of the Ham Lookup callsign lookup software are released, registered users are urged to upgrade to the new version.

Contact us via info at hamlookup dot com to determine if a new version of Ham Lookup is available. Please provide the version number of your currently installed copy of the Ham Lookup callsign lookup software. We'll respond with details regarding availability and installation instructions.

Ham Lookup Feature Set and Functionality Suggestions

We're always looking for ideas and suggestions that can provide enhanced enjoyment when using Ham Lookup. If you have a suggestion for additional features or functionality or a related comment, please don't hesitate to Contact Us. Even if your idea is already slated for an upcoming release, we'd still love to hear from you!

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